Travel is one of those things that naturally gives rise to queries, concerns, and doubts, so we’re here to put your mind at ease. Which trip is right for me? What do I do about visas? How much do I tip? For questions frequent and otherwise, this is the spot.
Please contact us if you have any questions that are not addressed below. You can find our phone number on the lower left or top left of this and every page, or click on the Contact Us page.
Where is Hunza Guides Based?
We are natives of Hunza, our head office is in Islamabad, Pakistan and we have liaison offices in Karimabad Hunza and Skardu.
What important information should I have thought through before contacting HUNZA GUIDES?
Ideally, you should set a budget and share it with us, so that we can give you a realistic, fun, and memorable itinerary for a price you are comfortable with. If you are confused to decide which tour/trek is best and suitable for you, you can write us and we will guide you accordingly as per your requirements.
Are there any age restrictions?
To participate in one of our challenges or adventure holidays you need to be 18 years old or older. If you are under 18, you may still be able to participate but subject to being accompanied by a parent or guardian or a responsible adult. However, each child’s parent/guardian must make their own judgement on the suitability of the challenge and provide written permission for their child to participate. Please discuss with us your individual requirements.
Do you offer discounts on groups and individuals?
Hunza Guides provide discounts for both groups and individuals. keeping in view the budget of each individual we do not publish fixed rates unlike other companies and you will find that we are the most affordable and yet best in town. We have no hidden charges and our treks (even tours) are all inclusive (domestic flights, hotels, meals, camping gear, porters, guides, etc). Hunza Guides understands the level of comfort our clients want when away from home. However we do design custom trips for individuals/groups with low budgets.
Does Hunza Guides have family trips?
Hunza Guides offers a wide range of Family Adventures all over Pakistan. The minimum age (for Family trips) varies depending on destination, and Hunza Guides has set minimum ages to ensure that the included activities suit each age range. Additionally, you’ll notice that some of the more adventurous destinations have a higher minimum age. i.e trekking in Baltistan region, Baltoro, k2 base camp trek, snow lake Biafo Hisper trek, Concordia tTrek and many more in the region.
How many people will be on my trip?
Good things come in small packages, which is why we keep our group sizes down. This means we’re small enough to remain flexible as we thread our way through communities without intimidating the locals. On most of our trips, you’ll be part of an intimate group of 12-16 people, though our group sizes are on average 10 people.
Who will be my group leader/Guide?
While we can’t tell you who your leader is one month prior to departure, we can tell you they will be awesome. Mostly our leaders/Guides are professional climbers and experts in their regions, same because they’ve been travelling there for years, others because they’re local to the region and can’t wait to show you around.
If I am travelling solo, will I be charged a single supplement?
As a solo traveller, you will be paired up with another passenger of the same gender as per your passport information. If you’re not comfortable sharing a room with someone of the same gender, you also have the choice to pay for a single supplement (available on the majority of our trips).
Just ask your Hunza Guides travel specialist at the time of booking. we’ll arrange the rooming configuration accordingly.
I have special dietary requirements – will they be catered for?
We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your leader. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group.
How do I find out about the visa requirements for the trip I am interested in?
we always recommend that passengers check with their local embassy as visa rules can change without warning. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms. If you are uncomfortable with the visa process, you can visit a travel agent who can arrange these for you at a cost.
Do you help with Visas?
Please contact the relevant local embassy, or visit a travel agent, to organise your visa/s. For an invitation letter or other supporting documentation, you will need support documentation from Hunza Guides in order to apply for your visa. The ‘visa section’ of you Essential Trip Information will include information about what you need to send to us (scanned passports, employment letters etc.).
Note: Hunza Guides does not offer an invitation letter if the trip is not happening through Hunza Guides.
What modes of payment do you accept?
Cash is quickest but you can also deposit the amount in our bank account which we give out once you register.
What is your refund policy?
Cancellation must be notified in writing to “Hunza Guides Pakistan”
Cancellation charges shall be levied as follows:
i) – Hunza Guides reserve the right to deduct a 10% cancellation charge from paid package price if the cancellation is made in less than 25 days of arrival date and 35% in case of cancellation in less than 10 days.
ii)- In case of cancellation prior to arrival, all charges in respect of confirmed bookings that entail no-show penalties by hotels /transport /airline will have to be paid by the clients.
iii)- Anyone deciding to abandon the trip after arrival or leave during the trip for whatever reason (s) weather the clients own or external (of the nature of force majeure) will not be eligible for a refund. This also applies in case of the entire party completes /abandons the trip and decides to return earlier than the agreed time schedule.